Shipping &
Returns

Shipping

Because many EdeNaturals products are handmade in small batches, processing and shipping times may vary.

Estimated processing or delivery times are provided as guidelines and are not guaranteed. Delays may occasionally occur because of product preparation, inventory, weather, shipping carriers, holidays, or other circumstances outside our control.

Once an order has been transferred to the shipping carrier, delivery is also subject to the carrier's operations and policies.

If a package appears to be lost in transit, please contact us so we can help investigate the shipment.

If tracking information shows that a package was delivered but you cannot locate it, we recommend first checking the delivery area, household members or neighbors when appropriate, and contacting the shipping carrier. EdeNaturals will make reasonable efforts to assist, but packages confirmed as delivered are not automatically eligible for replacement or refund. These situations will be reviewed individually.

Order Cancellations

Orders for non-food products may be canceled as long as the order has not yet shipped.

Food and pantry orders, including granola, granola bars, and other freshly prepared foods, may be canceled only before preparation has begun. Once we have started preparing a food order, the order can no longer be canceled.

Please contact us as soon as possible if you need to cancel an order.

Returns and Refunds

We accept returns of eligible non-food products that are unopened, unused, and in their original condition.

Customers are responsible for return shipping costs unless the return is due to an error by EdeNaturals or a damaged or defective product. Once an eligible returned item is received and inspected, a refund may be issued to the original payment method.

For hygiene and safety reasons, opened or used personal-care products are not returnable.

Food and pantry products are final sale and cannot be returned. Because edible products cannot be resold once they leave our possession, we cannot accept returns on granola, granola bars, or other food items.

When available, EdeNaturals may offer product samples so customers can try certain products before purchasing a full-size item. Customers requesting samples may be responsible for shipping costs.

Damaged, Defective, or Incorrect Orders

If you receive an incorrect, damaged, defective, or otherwise problematic product, please contact EdeNaturals within 3 days of delivery.

We may request photographs of the product, packaging, and shipping materials so we can better understand what happened.

We will review each situation individually and work with you toward an appropriate solution, which may include replacement, refund, store credit, or another reasonable resolution depending on the circumstances.

Local Pickup and Delivery

Certain products may be available for local pickup in the Wildwood, Georgia area, including pickup arrangements at the natural food market in Wildwood.

In some circumstances, particularly for larger orders, pickup or delivery may be arranged in the Chattanooga area.

Unless other arrangements have been made, pickup orders will be held for 3 days. If the customer communicates with us about an emergency, delay, or other circumstance, we may agree to hold the order longer.

If no communication is received within the three-day period, EdeNaturals cannot guarantee that the order will continue to be held or available for pickup.

Food Products and Allergies

Customers are responsible for reviewing product ingredient lists before purchasing or consuming EdeNaturals food products.

Our foods may be prepared in a kitchen or facility that handles common allergens, including tree nuts, peanuts, seeds, wheat/gluten, and other ingredients that may cause allergic reactions in sensitive individuals.

Although we take reasonable care when preparing our products, we cannot guarantee that any product is completely free from traces of allergens handled in the same environment.

If you have a serious food allergy or sensitivity, please contact us before purchasing if you have questions about ingredients or preparation.

Questions?
Contact EdeNaturals at hello@edenaturals.com.