Privacy
Policy

EdeNaturals is located in Wildwood, Georgia, United States. If you have questions about this Privacy Policy or how your personal information is handled, you may contact us at hello@edenaturals.com.

Information We Collect

When you use our website, we may collect information that you provide directly to us, including your name, email address, telephone number, billing address, shipping address, order information, pickup or delivery information, account information, reviews, messages, and other information you choose to provide.

When customer-account functionality is available, we may also collect information necessary to create and maintain your account, such as your name, email address, login information, order history, and account preferences.

When you submit a product review, we may collect your name, the star rating you select, and the written review you submit.

We may also automatically receive certain technical information when you use our website. This may include information such as your IP address, browser type, device type, pages viewed, referring pages, approximate location derived from your device or IP address, and information about how visitors interact with our website.

How We Use Your Information

We may use the information we collect to process and fulfill orders, arrange shipping or pickup, communicate with customers, provide customer service, maintain customer accounts, process payments, respond to questions, display customer reviews, improve our products and website, prevent fraud or misuse, maintain business and accounting records, and comply with applicable legal obligations.

Some EdeNaturals products are available for shipping, while others may be available primarily through local pickup. Pickup may be arranged at the natural food market in Wildwood. In certain circumstances, such as larger orders, pickup or delivery arrangements may also be made in the Chattanooga area.

Payments

Payments made through our website may be processed through third-party payment providers, including Stripe and PayPal.

EdeNaturals does not store your complete credit or debit card information. Payment information is processed by the payment provider you select and is subject to that provider's own privacy and security practices.

We may receive limited transaction information necessary to confirm and manage your purchase, such as your name, payment status, transaction amount, and order details.

Contacting Us Through WhatsApp

Our website may allow you to contact EdeNaturals through WhatsApp. When you choose to contact us this way, you may provide information such as your name, telephone number, email address, and the content of your message.

Because these communications are transmitted through WhatsApp, information provided through that service may also be processed according to WhatsApp's own privacy practices.

Website Analytics, Cookies, and Similar Technologies

Our website hosting and technology providers may collect analytics and technical information that helps us understand how visitors use the EdeNaturals website.

The website and its service providers may also use cookies or similar technologies to operate the website, remember preferences, maintain shopping-cart or account functionality, improve performance, and understand website activity.

As we add new website features or services, the types of cookies and analytics technologies used may change.

Email Communications

EdeNaturals does not currently operate a regular marketing email program, but we may offer one in the future.

If you voluntarily subscribe to marketing emails, we may use an email service provider, such as Mailchimp or another similar service, to manage those communications.

Marketing emails will be sent only when appropriate, and you will be able to unsubscribe from promotional emails using the unsubscribe option provided in those communications.

We may still send non-promotional communications when necessary, such as order confirmations, customer-service messages, shipping updates, pickup information, or important account notices.

Service Providers

We may provide information to trusted third-party service providers when necessary for them to perform services for EdeNaturals. These may include:

• payment processors such as Stripe and PayPal;
• website hosting and technology providers;
• analytics providers;
• email service providers if implemented in the future;
• shipping and delivery providers; and
• communication services such as WhatsApp.

These companies may process information only as necessary to provide their respective services and are subject to their own privacy practices.

Selling or Sharing Personal Information

EdeNaturals does not currently sell customers' personal information.

We also do not currently share personal information with third parties for cross-context behavioral advertising or similar targeted advertising purposes.

If our practices change in the future, this Privacy Policy will be updated and any legally required privacy choices will be provided.

Customer Reviews

Customers may have the opportunity to leave reviews of EdeNaturals products.

A review may include your name, star rating, and the written comments you submit. Approved reviews may be displayed publicly on our website.

Please do not include sensitive or private information in a product review that you do not want displayed publicly.

How Long We Keep Information

We keep personal information only for as long as reasonably necessary for the purposes for which it was collected.

For example, order and transaction information may be retained as necessary for customer service, accounting, tax, fraud-prevention, recordkeeping, and legal purposes.

Different types of information may therefore be retained for different periods of time.

How We Protect Your Information

We take reasonable measures to protect personal information against unauthorized access, misuse, loss, or disclosure.

However, no website, payment system, or method of electronic transmission can be guaranteed to be completely secure. For this reason, we cannot guarantee absolute security of information transmitted online.

Children's Privacy

The EdeNaturals website and products are intended for adults.

Our website is not directed toward children under the age of 13, and we do not knowingly collect personal information directly from children under 13.

If we learn that information from a child under 13 has been collected improperly, we will take reasonable steps to remove it.

Your Privacy Choices

You may contact us if you would like to ask what personal information we have about you, request that inaccurate information be corrected, request deletion of certain information, or ask questions about how your information is used.

Certain information may need to be retained even after a deletion request when necessary to complete transactions, maintain legally required records, prevent fraud, resolve disputes, or comply with applicable law.

Requests can be sent to:

hello@edenaturals.com

We may need to verify your identity before fulfilling certain privacy-related requests.

California Residents

California residents may have additional privacy rights under California law depending on the circumstances and whether the applicable law applies to EdeNaturals.

California privacy laws may provide eligible consumers with rights including the right to know what personal information is collected and how it is used, request deletion or correction, opt out of certain sales or sharing of personal information, and exercise applicable privacy rights without discriminatory treatment.

For information about California privacy rights, visit the California Attorney General's Office.

EdeNaturals does not currently sell personal information or share personal information for cross-context behavioral advertising.

California residents may submit privacy-related requests by contacting:

hello@edenaturals.com

Third-Party Websites and Services

Our website may contain links or connections to services operated by other companies, including payment processors, WhatsApp, or other services that may be added in the future.

EdeNaturals is not responsible for the privacy practices of third-party websites or services. We encourage customers to review the privacy policies of those providers when using their services.

Changes to This Privacy Policy

We may update this Privacy Policy as EdeNaturals grows, new website features are introduced, new services are added, or legal requirements change.

When the policy is updated, the Last Updated date at the top of this page will be changed accordingly.

Contact Us

If you have questions, concerns, or requests related to this Privacy Policy or your personal information, please contact:

EdeNaturals
Wildwood, Georgia, United States
Email: hello@edenaturals.com